About our Cars & Vans
Many of your new cars and vans are shown as Pre-Registered - what does this mean?
A lot of the vehicles that we sell, we have bought in bulk. The reason we buy in bulk is that it means we can demand bigger discounts, which we pass on to you.
However, this means the vehicles are registered together - the new car is still unused and has only delivery mileage, the only difference is that you will be listed as the second registered keeper in the log book.
In the vast majority of cases this has little or no impact on the resale value of the car, and certainly will never outweigh the saving realised when purchasing.
What is a nearly new car?
A nearly new vehicle is a vehicle that is up to 2 years old. Nearly new vehicles can offer excellent value for money, as you avoid the initial depreciation that occurs when you first drive some makes, but are still getting a vehicle that in mechanical terms is almost new.
Are any of your vehicles imports?
Most of our vehicles are UK supplied and come from the same factory as if you brought through a UK dealer. However, we do import some vehicles, if it means a substantially cheaper price for our customers than a UK sourced vehicle.
In some instances, buying from other countries within the EU enables us to take advantage of more favourable pricing structures and deliver cars to UK customers at substantially lower prices than a UK model. In many cases, if a car is imported it comes from the very same factory than if it was UK sourced.
All of our imported vehicles conform to UK safety requirements and come with a full manufacturer’s warranty. Please ask our sales staff for information about the origin of your car.
Can I have factory fitted options on my chosen vehicle?
With some vehicles you can purchase factory fitted options. This may have an impact on the price of the vehicle, but will certainly still represent our usual fantastic value for money.
In addition, we can provide a number of different accessories which we can fit ourselves, so you can still benefit from our very best offers and save even more on accessories – just speak to one of our fully trained Sales Advisors for more information.
Are the prices shown negotiable?
All of our vehicles are priced as low as we possibly can and we don’t have the large margins that dealers have which enable them to knock the price down on the day. This way, as well as knowing that you’ve got the best deal up front, it also saves you the pain of having to wheel and deal with those Arthur Daley wannabes.
Are there any extra costs I need to pay?
The price shown is the price you'll pay for the car, all you need to pay extra is a first registration fee of £38 (if applicable), a small administration charge of £99 and decide if you want to pay for 6 or 12 months road fund licence (your car tax).
The only other extra costs are of any optional extra’s you may choose such as alloy wheels or metallic paint. You may also want to pay for delivery to your choice of address in the mainland UK, the cost being subject to location and delivery type.
Your price is several thousands less than my dealer. How do you manage to supply the car at this price and what services will I be sacrificing?
We have a dedicated team of buyers, all with extensive motor industry experience, who continually seek out the best deals. This, coupled with our massive buying power, enable us to purchase cars at very low prices. In terms of services, we still offer all the things you would expect to find at a dealer, although, admittedly, you will miss out on meeting salesmen with more gold jewellery than Mr T!
Do your vehicles come with a warranty?
All of our new cars come with a full manufacturer’s warranty (imports even come with a full pan-European warranty), therefore you can be assured that you will have the best possible protection. If you require specific details on the warranty supplied with your vehicle please feel free to ask.
Can I test drive my chosen vehicle?
We currently have the biggest selection of new and used cars and vans in the UK, but with only one site it is impossible to stock everything. However, if you visit us you are welcome to test drive as many vehicles as you wish.
Alternatively, if you know what car you want, just make it quick and easy by giving us a call and buying over the telephone.
Can I add or remove an option on my car?
If you have chosen factory fitted options, then your car will be a specific factory order for you, so unfortunately you will not be able to change your order once it has been processed. However, if you choose our own ‘retro-fit’ options, these are only fitted a few days prior to delivery, so with notice you can add or remove to your hearts content.
Availability
How long will I have to wait for my car?
Our highly trained Sales advisors will provide you with an approximate time for delivery. However, in order to reduce the time you wait we have hundreds of our most popular models in stock, with the rest of our cars built to order in the same factories as if you ordered from a dealer.
You can be confident that you are not going to be penalised with longer waiting times just because you are buying direct. On the rare occasion that there is a delay with your vehicle, you can be almost certain that you would have suffered the same delay through your local dealer.
Can you provide me with an exact date that I will have my car?
A number of things have an impact on the speed of delivery of a new car. These include build times, shipping, receipt of paperwork, payment from customers, preparation and registration documents, to name but a few.
As all of these things can vary slightly in time, it is impossible to provide an exact date. However, we do provide an approximate date and will keep you informed of progress throughout you order.
Part-Exchange
Will you accept my part-exchange?
We recognise that most people will have a part exchange, whether it’s an old car you need to dispose of or a valuable car in its own right. At Indigo, we actively welcome all part exchanges, so you can avoid the hassle of trying to sell privately.
Please note that from the 1st July 2005, old-style V5 registration documents are no longer valid. As the DVLA has been issuing new V5C Registration Certificates since 1 January 2004 (for new vehicles) and since June 2004 (for used vehicles) any motorists using the V11 renewal reminder form to re-license or to make a Statutory Off Road Notification will automatically have been issued with the new certificate.
It’s more than likely you will now have a new style V5 (it has a prominent blue front page showing the words "Registration Certificate" at the top). However if you don't, you can't legally sell the vehicle, and we cannot accept it in part-exchange, so you will need to contact the DVLA for a replacement.
How can you give me a valuation on my part-exchange without seeing the car?
All you need to do is to give us a detailed description of your vehicle and provided this matches with what we find when your part exchange is handed over then there’s nothing more to it.
Based on your description we shop around for the best price we can get and if you are happy with the amount you simply need to sign and return the part exchange appraisal form with the rest of the order documents.
All you need to do then is to drop off your old vehicle when you come to collect or, if the new vehicle is being delivered, we will pick up the part exchange at the same time. This means you need never be without a vehicle.
My dealer is offering me cash back for my part-exchange - are you able to do this?
Yes. You can take the value of your part-exchange as cash back or simply use it to reduce your finance repayments. Easy!
Finance
Are all of your cars available on finance?
Yes. Any of our cars can be purchased on finance, subject to status. Click here to find out more about our finance options.
In addition, we are able to give you access to a range of finance packages and hence can find a deal which best matches your requirements, unlike franchised dealers which are usually tied to a specific manufacturers finance scheme.
I can get 0% finance from the franchised dealers - can you match this?
The saying goes ‘there’s no such thing as a free lunch’ – and so it goes with 0% finance. In order to provide 0% finance dealers have to pay a subsidy to the finance provider.
To minimise the effect this has on their profit margin dealers often expect customers to put down a large deposit, pay the rest back over a relatively short period of time and receive little or no discount form the manufacturer’s list price.
Whilst we cannot offer 0% finance on all cars, we are able to offer it on some vehicles – and when we do offer it we do not resort to such dealer tactics; we don’t increase the price and we’ll always make it available with no deposit needed.
What if I currently have negative equity on my part exchange?
If you purchased your current vehicle on some sort of finance plan, then it is possible that there is currently more still owing on that finance than your current vehicle is actually worth. This is negative equity.
Most people think they cannot change their vehicle whilst they have negative equity – and with most car dealers (online and offline) they’d be right, because most dealers neither have the knowledge or the finance products to make this possible.
Not Indigo. As you’d probably expect by now, we have a number of financial products especially designed for people with negative equity. Just give us a call to see if we can help.
Are there any guarantees about the deal I’m offered?
We guarantee to beat any genuine deal. This is something that we have promised for many years, to show our customers that we really are there for them.
If you provide us with a full written quotation from any franchised dealer on the same vehicle we will guarantee to beat that deal. Easy as that.
Delivery
Can you deliver anywhere?
We will deliver to any address in mainland UK. For more specific details please enquire at the time of order.
Is there a charge for delivery?
There is a small charge for delivery to your choice of address in the mainland UK, the cost being subject to location and delivery type. Please feel free to ask one of our Sales Advisors for a quotation.
Servicing
Can I still have my car serviced at a franchised dealer?
Yes. You can choose to have your car serviced at a franchised dealer if you prefer, however it is worth pointing out that you may not always have to use a franchised dealer in order to remain within the terms of your warranty.
If my new car develops a fault do I still have the same come back I have with a franchised dealer?
Indigo are committed to providing its customers with exceptional service and, should your car develop a fault, you can be certain that we will act to rectify the problem.
Furthermore as we supply many different makes we are not interested in protecting the brand in the same way a manufacturer might try to. This means you actually have more come back as, if required, we will fight your corner against the manufacturer.
Will you be able to provide any after-sales support?
Subject to manufacturer warranty regulations, you can bring your car to our car supermarket in South Yorkshire for service and repairs and we will be only too happy to help.
However, if this is not convenient for you, this does not mean that our commitment to you stops when delivery has taken place. Once you have taken delivery of your new vehicle you can contact us about anything whatsoever – whether it be to do with servicing or repairs, registration, or just a simple query – we’re here to help you.
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